Lexi Wallet support

For account access, wallet activity, backups or app issues, email agrometacoin12@gmail.com.

Include your device model, Android or iOS version, Lexi build number and the exact error. For a transaction issue, include only its public transaction hash and network.

Never send a recovery phrase, private key, password or verification code to support. We do not need these to investigate a problem.

Account and wallet recovery

Use password recovery for your email account. Wallets saved to your account can restore after a fresh sign-in to that verified account. Wallets without an account backup require their original recovery phrase or private key, entered only in the app.

Optional account backups use service-managed encryption. Lexi can decrypt these backups for recovery. Protect your sign-in providers and email, and keep an independent written backup.

Transfers and supported assets

Check that the recipient address and network match. Transfers require the network's native asset for fees. Blockchain transfers generally cannot be reversed. Token support and swap routes vary by network; Solana Token-2022 assets and Bitcoin swaps are not supported in the current release.

Notifications

Enable notifications in Lexi's settings and in your phone's system settings. Transaction alerts follow network confirmation and may be delayed by network or delivery-provider availability.

Delete your account

Use the in-app account deletion control or request account deletion here. Removing an account does not reverse blockchain transactions or erase funds on-chain. Keep any recovery information you need before deleting backups.